All claims for product damaged during transit must be reported directly to the transportation company
and then to SouthernBiotech within five (5) business days following the receipt of the material.
Any order discrepancies must be reported to SouthernBiotech within five (5) business days following
the receipt of the shipment.
For all other returns, a Return Goods Authorization (RGA) request must be made within five (5)
business days following product receipt. Contact our Customer Service Department to obtain the
required RGA prior to returning any product.
If your order was placed incorrectly and it is reported to SouthernBiotech within the required
five (5) business days, you may obtain an RGA for unopened goods and return the product(s) for a partial credit.
To obtain a partial credit, product(s) must be postmarked within five (5) business days of
receiving the RGA. Product must be returned in the same or equivalent packaging as originally
dispatched by SouthernBiotech. Upon receipt of authorized returned product, a credit will be
issued, less a 20% restocking fee and the shipping and handling costs.
All claims are subject to investigation prior to issuance of return authorizations, replacements, or credits. All RGA’s are issued at SouthernBiotech’s discretion.