Terms and Conditions
Returned Goods Authorization Policy
All claims for product damaged during transit must be reported directly to the transportation company and then to SouthernBiotech within five (5) business days following the receipt of the material.
Any order discrepancies must be reported to SouthernBiotech within five (5) business days following the receipt of the shipment.
For all other returns, a Return Goods Authorization (RGA) request must be made within five (5) business days following product receipt. Contact our Customer Service Department to obtain the required RGA prior to returning any product.
If your order was placed incorrectly and it is reported to SouthernBiotech within the required five (5) business days, you may obtain an RGA for unopened goods and return the product(s) for a partial credit. To obtain a partial credit, product(s) must be postmarked within five (5) business days of receiving the RGA. Product must be returned in the same or equivalent packaging as originally dispatched by SouthernBiotech. Upon receipt of authorized returned product, a credit will be issued, less a 20% restocking fee and the shipping and handling costs.
All claims are subject to investigation prior to issuance of return authorizations, replacements, or credits. All RGA’s are issued at SouthernBiotech’s discretion.
Title to Goods
Title to products sold hereunder passes to the Buyer and SouthernBiotech’s liability as to delivery thereof ceases upon SouthernBiotech’s delivery of such products in good condition to the carrier at SouthernBiotech’s shipping point, the carrier acting as the Buyer’s agent.
SouthernBiotech only warrants that, at the time of shipment, the products sold are free from defects in material and workmanship and conform to specifications which accompany the product. This warranty does not extend to any product that has been modified following shipment from SouthernBiotech. SouthernBiotech makes no other warranty, expressed or implied, with respect to its products, including any warranty of merchantability or fitness for any particular purpose. Notification of any breach of warranty must be made within thirty (30) days of receipt of material, unless otherwise provided in writing by SouthernBiotech. No claims shall be honored if the customer fails to notify SouthernBiotech within the period specified. The sole and exclusive remedy of the customer for any liability of SouthernBiotech of any kind, including liability based upon warranty (expressed or implied, whether contained herein or elsewhere), strict liability, contract or otherwise, is limited to the refund of the invoice price of the goods. SouthernBiotech shall not in any case be liable for special, incidental, or consequential damages of any kind.
Product Use Limitations
SouthernBiotech products are For Research Use Only. Not for Diagnostic or Therapeutic Use.
Limited Use Label Licenses
The purchase of SouthernBiotech product conveys to the Buyer the non-transferable right to use the product in research conducted by the Buyer. This Limited License does not transfer ownership or title to the SouthernBiotech product, or to any part thereof, to the Buyer. SouthernBiotech does not grant to the Buyer any license, express or implied, in violation of or infringing upon any third party rights. The Buyer cannot sell or otherwise transfer SouthernBiotech product or materials made using SouthernBiotech product to a third party for commercial purposes without prior authorization from SouthernBiotech. The Buyer is strictly prohibited from performing any studies to determine the structure, chemical composition, or other makeup of a SouthernBiotech product, or a portion thereof, in order to reverse engineer, produce a copy or an improved version of a SouthernBiotech product, or a functional similar material.
Buyer’s Terms and Conditions
Any terms or conditions of any Buyer’s purchase order or other instrument which are in addition to or inconsistent with the terms and conditions set forth herein shall not be binding on SouthernBiotech and shall not apply to this sale. The Buyer shall not assign any interest or right herein without first obtaining the written consent of SouthernBiotech. The validity, performance, and construction of these terms and conditions and of any transaction or sale to which they relate shall be governed by the laws of the State of Alabama.